Refund/Return Policy

At Nooty Fruit™, every batch is made with intention and care. We believe in nourishing our community with treats you can feel good about. With that comes a commitment to quality, transparency, and clear expectations. As a Texas Cottage Food Operation, our products are prepared in a home kitchen that is not inspected by the Texas Department of State Health Services.

1. All Sales Are Final

Because our treats are perishable and made in small batches, Texas Cottage Food Law does not allow us to accept returns or exchanges of food products under any circumstance.

This helps us honor:

  • Authenticity — transparent, clear, and honest communication

  • Purpose — protecting the safety of every customer

  • Well-Being — ensuring the highest standards from kitchen to community

All purchases are final, whether made at a market or by preorder.

2. If Something Seems Off, We’re Here to Help

We stand behind what we make. If you have a quality or safety concern, please contact us within 24 hours of purchase so we can understand what happened and support you.

Please visit the Contact Us page and select product inquiry from the drop-down menu and provide:

  • Your name

  • Date and place of purchase

  • A brief description of the concern

  • A clear photo of the product and label

  • Flavor or batch name (if known)

  • Your Email address, phone number and best time to contact you

If the concern is related to our production process, we may offer a replacement or future credit at our discretion. Refunds are not permitted under Texas Cottage Food Law, but your experience matters deeply to us.

3. Caring for Your Treats After Pickup

Once your Nooty Fruit™ goodies are in your hands, it’s important to store them properly to keep them fresh and safe.

Please note:

  • We cannot replace items damaged by heat, improper storage, or delayed pickup

  • Softening or texture changes from warm temperatures are normal for real fruit products and not considered defects

Your well-being guides everything we do—from preparation to the moment you enjoy each bite. While refrigeration is not necessary, it’s best not to expose Nooty Fruit™ products to prolonged or direct heat, as they are made from fresh fruit and do not contain preservatives.

4. Ingredient & Allergen Transparency

We proudly list all ingredients and allergens on every package, as required by Texas Cottage Food Law. This is part of our promise to stay transparent, authentic and support your health and well-being.

Please review ingredients carefully prior to purchase. We cannot offer refunds for personal taste preferences or allergies.

At Nooty Fruit™, we believe in caring for our customers, our ingredients, and our craft. Thank you for yout support.